PLEASE READ THESE AGREEMENT(S) (COLLECTIVELY "AGREEMENTS") CAREFULLY BEFORE USING ANY PRODUCTS, SERVICES, OR SOFTWARE PROVIDED BY HOME SWEET HOME QUALITY CLEANING SERVICES LLC (HOME SWEET HOME QCS LLC). BY ACCESSING OR USING OUR PRODUCTS, SERVICES, OR DOWNLOADING ANY ASSOCIATED SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THESE AGREEMENTS.

IF YOU DO NOT AGREE TO THE TERMS OF THESE AGREEMENTS, DO NOT USE THE PRODUCTS OR SERVICES, AND DO NOT DOWNLOAD ANY SOFTWARE PROVIDED BY HOME SWEET HOME QCS LLC. IF YOU HAVE RECENTLY PURCHASED A PRODUCT OR SERVICE AND DO NOT AGREE TO THESE TERMS, YOU MAY RETURN IT WITHIN THE APPLICABLE RETURN PERIOD TO THE AUTHORIZED RETAILER OR DISTRIBUTOR WHERE IT WAS PURCHASED, SUBJECT TO HOME SWEET HOME QCS LLC’S RETURN POLICY.

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Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC") is committed to providing top-quality cleaning services while adhering to the legal requirements of Pennsylvania (PA) and New Jersey (NJ). By using our services, you ("the client") agree to the terms and conditions outlined below.

1. Deposits and Payments

1. One-Time Cleaning Sessions:

   • A non-refundable, tax-inclusive deposit is required at the time of booking.

   • The remaining balance (“Session Balance”) must be paid directly to the Service Provider (subcontractor) at the time of service via cash or money order.

   • Money orders must be made payable to the subcontractor, not Home Sweet Home QCS LLC.

2. Gratuities (Tips):

   • Home Sweet Home QCS LLC cannot process gratuities for Service Providers. Clients are encouraged to tip the Service Providers directly.

   • If the client is not present to pay the Session Balance, Home Sweet home QCS LLC will process the payment on the clients behalf, subject to a payment processing fee.

3. eGift Cards:

   • eGift Cards are:

     • Non-refundable.

     • Not combinable with coupons or promotions.

     • Redeemable only through Home Sweet Home QCS LLC.

     • The client assumes responsibility for lost, stolen, or unredeemed eGift Cards.

4. Returned Payments:

   • Any returned checks will incur a $75 processing fee in compliance with applicable banking regulations in PA and NJ.

2. Service Limitations

• Unless specified in the booking details and approved by Home Sweet Home qcs LLC, "Residential Services" (I.e. Lite, Heavy, or Unfurnished Sessions) and "Other Services" do not include:

  • Moving heavy furniture, appliances, or equipment.

  • Cleaning hazardous materials or performing specialized cleaning (e.g., biohazard removal).

  • Structural repairs, deep stain removal, or other tasks requiring specialized equipment.

3. Liability Disclaimer

1. Client Responsibility- To ensure efficient service, clients are responsible for:

   • Reading confirmation emails to properly prepare for booked services (sessions/appointments).

   • Providing access to the property at the scheduled time.

   • Securing pets or any sensitive items.

   • Providing a safe environment for our team.

   • Clients must inform us and/or secure any fragile, valuable, or irreplaceable items prior to service.

   • Home Sweet Home QCS LLC is not responsible for loss or damage to unsecured items.

2. Pre-Existing Conditions:

   • Home Sweet Home QCS LLC is not liable for damages to pre-existing conditions, including but not limited to:

     • Worn or improperly maintained surfaces.

     • Damaged furniture or property.

4. Additional Insured Clause​

   1. Additional Insured Request:

• If the Client requests to be added as an Additional Insured on Home Sweet Home quality cleaning services LLC’s insurance policy, a fee will apply based on the nature of the services provided and the level of risk involved.

   2. Fees:

• Residential Clients: A flat fee of $125 per job or $300 per year will be charged for additional insured status.

• Commercial Clients: A flat fee of $225 - $500 per job or $500 - $1,500 per year will apply, depending on the size of the contract and risk level.

• High-Risk Contracts (Medical, Industrial, Post-Construction, Government Facilities): Fees may be $300 – $1,000 per occurrence or $500 – $1,500+ per year, based on coverage requirements.

   3. Insurance Limits & Modifications:

• If the Client’s contract requires higher liability limits than Home Sweet Home quality cleaning services LLC’s standard coverage, the Client agrees to cover the cost of the policy increase.

• The Additional Insured status does not provide the Client with independent coverage but extends liability protection only for services performed by Home Sweet Home quality cleaning services LLC.

    4. Payment, Processing, & Documentation:

• The additional insured fee must be paid before the endorsement is processed.

• Standard processing time for additional insured endorsements is 1–3 business days. If the request requires policy modifications, it may take 3–7 business days or longer.

• Rush Orders: If the Client needs the Certificate of Insurance (COI) urgently, a rush order may be requested. Additional fees may apply based on the insurer’s expedited processing charges.

• Home Sweet Home quality cleaning services LLC will provide a Certificate of Insurance (COI) listing the Client as an Additional Insured within 10 business days after payment is received and processing is completed.

     5. Waiver & Limitation of Liability:

Adding the Client as an Additional Insured does not extend coverage for claims arising from the Client’s negligence or wrongful acts. Home Sweet Home quality cleaning services LLC retains the right to decline any request that may create excessive liability exposure.

5. Pricing Plans

Minimum Commitment Period:

• Weekly Plans: 24 weeks.

• Bi-weekly and Monthly Plans: 6 months.

Cancellations:

• Pricing plans cannot be canceled once initiated. Early termination fees apply:

  • Residential Accounts: $300 cancellation fee.

  • Commercial Accounts: 35% of the total contract value.

Rescheduling and Late Fees:

• Rescheduling requests must be made at least 48 hours in advance.

• Late rescheduling or cancellations will incur a $35 late fee.

Unused Sessions:

• Sessions not used by the end of the contract period will expire unless an extension is granted for a $50 fee.

6. Special Services

1. Deposits and Payments:

   • Special services require a non-refundable deposit or full payment at the time of contract signing or before start of requested services.

   • Payment balances are due based on the agreed-upon terms.

2. Service Documentation:

   • Clients must sign a proof-of-service receipt upon the Service Provider’s arrival.

   • For quality assurance, Service Providers will submit before-and-after photos for internal review and archiving.

3. Advertising and Promotions:

   • Clients grant Home Sweet Home QCS LLC permission to use anonymized before-and-after photos for marketing purposes.

7. Satisfaction Guarantee

• If you are dissatisfied with the quality of service, notify us within 24 hours of the session.

• Home Sweet Home QCS LLC will make reasonable efforts to address and resolve the issue promptly.

8. Privacy Policy

• Home Sweet Home QCS LLC is committed to safeguarding your privacy.

• Personal information is collected solely for service facilitation and will not be shared with third parties, in accordance with PA and NJ privacy laws.

9. Compliance with PA & NJ Consumer Laws

1. Right to Cancel for Residential Clients:

   • In compliance with PA and NJ state laws, residential clients have a three-business-day right to cancel any service contract valued over $25 if signed at their residence.

   • Cancellation must be submitted in writing to P.O. Box 42, Easton, PA, 18042

2. Refunds for Overpayments:

   • Any overpayments made by the client will be refunded within 15 business days of notification.

3. Non-Discrimination Policy:

   • Home Sweet Home QCS LLC operates in compliance with PA and NJ anti-discrimination laws. We do not discriminate based on race, color, religion, gender, national origin, disability, or any other protected category.

10. Service Time & Pricing Policy

This agreement is made between Home Sweet Home Quality Cleaning Services LLC (hereinafter referred to as "Service Provider") and the Client.

At Home Sweet Home qcs LLC, we value transparency and strive to provide accurate service time estimates for all of our cleaning services. Please note that these estimates are based on the average duration of similar past cleanings. However, we understand that every client and home is unique, with varying needs and requirements.

Because of this, our team focuses on being quick, thorough, and efficient during each cleaning session. We aim to deliver exceptional results within the estimated timeframe without compromising on quality. To ensure your complete satisfaction, we conduct a walkthrough of your space with you before we leave. This allows us to address any concerns or adjustments in real time, ensuring that the service meets or exceeds your expectations.

• Quoted Price & Time Frame: Service Providers will provide the Client with a quote that includes a set price and an estimated time frame for the completion of the cleaning service.

• Additional Time Fee: If the service extends beyond the quoted time frame due to circumstances beyond the Service Provider's control (e.g., excessive clutter, additional requests, unforeseen conditions), an additional fee per extra hour and/or service will be applied.

• Client Approval: The Client will be notified if additional time is required. Work will proceed only with the Client’s approval.

• Payment Obligation: The Client agrees to pay the additional time fee, if applicable, along with the final invoice.

By scheduling services with Home Sweet Home quality cleaning services LLC, the Client acknowledges and agrees to this stipulation.

11. ​​ Modifications to Policies

• Home Sweet Home quality cleaning services LLC reserves the right to modify this policy, pricing, or terms and conditions.

Acknowledgment

By engaging in services or enrolling in pricing plans with Home Sweet Home qcs LLC, you acknowledge and agree to these terms and conditions, as required by Pennsylvania and New Jersey law.

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Our Services:

•Animal Carcass Removal>

•Biohazard Remediation Services>

•Carpet Cleaning Services>

•Event Cleaning Services *residential & commercial*>

•Foreclosure Cleanup>

•Garage, Basement or Attic Cleaning Services>

•Hoarding Cleanup>

•Janitorial Services>

•Junk Removal Services>

•Moving Services>

•Pressure Washing Services>

•Snow Removal & Salting Services>

•Transport Delivery Services>

•Unexpected Death Cleanup>

•Upholstery Cleaning Services>

•Wash & Fold Laundry Services>

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1. Acceptance of User Agreement

By registering with Home Sweet Home quality cleaning services or by accessing our website and content, including through our mobile applications, or by purchasing our "One-Time" Sessions, Pricing Plans, or other information provided as part of the Home Sweet Home quality cleaning services (collectively the "services"), you become a "user" and agree that you have entered into a legally binding agreement with Home Sweet Home quality cleaning services. If you are using or accessing the services on behalf of a company or other legal entity, you are representing that you have the authority to bind the company or other legal entity to the Terms of The Agreement and acknowledge and understand that both you, individually, and the company or entity which you represent are bound by this Agreement. Once payment is made, you (client) agree to all Terms of this Company Policy. Pricing is subjected to change and You (client) understand that Home Sweet Home quality cleaning services is not responsible for any damages caused before, during, or after requested services. We (Home Sweet Home q.c.s.) may change or update this Company Policy at any time. Your continued use of this website & its services establishes your agreement to the new or updated Company Policy.​

2. Your Obligations License and warranty for your submissions to Home Sweet Home quality cleaning services: 

By establishing a Home Sweet Home quality cleaning services Account and accepting these Terms of Service, you agree that Home Sweet Home quality cleaning services may assist you in setting up your profile by using publicly available online information regarding you to populate your profile and to supplement any information provided by you in setting up your profile. You own or otherwise have the lawful right to provide the information that you provide to Home Sweet Home quality cleaning services or allow Home Sweet Home quality cleaning services to access under this Agreement, and may request it's deletion at any time, unless you have shared information or content with other Users and they have not deleted it or it was copied or stored by other Users with your permission. Any information you submit to us is at your own risk of loss by providing information.​

3. Customer Consent to use online credit card payment for purchase:

In order to purchase services and/or products with Home Sweet Home quality cleaning services LLC

online, over the phone, or on your mobile device with a credit card, we need your consent. Your consent permits the charge to your credit or debit card, and prevents disputes and chargebacks without just cause, in addition to mitigating the risk for fraudulent charges. This Home Sweet Home quality cleaning services LLC online credit/ debit card use consent applies to Home Sweet Home quality cleaning services LLC's mobile and online products and services, and all disclosures, notices, receipts, statements, and terms and conditions related to our products and services that you electronically access. You agree to provide us with true, accurate and complete email address and other contact information related to this purchase and your Home Sweet Home quality cleaning services LLC online account. ​

• Refunds: As per our policy, we do not offer refunds once a payment transaction has been completed. However, should you have any issues or concerns regarding a recent charge, we encourage you to reach out to our support team. We value your satisfaction, and our team will work diligently to address any concerns you may have.

 

• Subscription Renewals: Your subscription to the applicable Premium Service automatically renews at the end of your chosen subscription period for a new subscription period identical in length to your chosen subscription period until you cancel (i.e, if you purchased a monthly subscription, it automatically renews month to month until canceled). We charge you the subscription fee for the initial subscription period when you sign up for the subscription and thereafter automatically you the applicable subscription fee on each renewal until you cancel. We will automatically charge you the applicable amount using the payment method you have on file with us. By agreeing to these Additional Terms and Conditions and your payment method, you authorize us to do so.

 

 

• Subscription Renewals: Your subscription to the applicable Premium Service automatically renews at the end of your chosen subscription period for a new subscription period identical in length to your chosen subscription period until you cancel (i.e, if you purchased a monthly subscription, it automatically renews month to month until canceled). We charge you the subscription fee for the initial subscription period when you sign up for the subscription and thereafter automatically you the applicable subscription fee on each renewal until you cancel. We will automatically charge you the applicable amount using the payment method you have on file with us. By agreeing to these Additional Terms and Conditions and your payment method, you authorize us to do so.

 

 

• Chargebacks: If you initiate a chargeback or otherwise reverse a payment, we may automatically terminate your account. If you have questions about a payment made to us, we encourage you to contact us before filing a chargeback. We reserve our right to dispute any chargeback.

 

Invoice and Purchase History: You can get a copy of your invoice and review your purchase history by visiting the Payment History section of the My Membership page here:

4. Amendment of Company Policy, Terms, & Conditions:

We may modify these terms and conditions, other terms and materials referenced in this document, clients' accounts, or content of Home Sweet Home quality cleaning services LLC website at any time for any reason. 

Your satisfaction and understanding of our terms is our utmost priority at Home Sweet Home quality cleaning services. Please do not hesitate to reach out to us with any queries or concerns. Thanks for booking with us. We appreciate your business!

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Last Modified: January 1, 2022